Convert abandonments into orders

Reduce the rate of abandoned carts and improve conversion rates by identifying and addressing key abandonment reasons, providing personalized follow-ups, and optimizing the customer journey.

Business Objective:Commerce

Industry:General

User Persona:

Commerce Manager

Digital Marketer

Product:

CDP

Personalize

Use Case

As a Commerce Manager, I want to identify customers who abandon their carts and engage them with personalized follow-ups to convert abandoned carts into completed orders.

Value for You

So that my customers receive timely and personalized reminders about their abandoned carts, making it easier for them to complete their purchases and have a more seamless shopping experience.

Value for Your Customer

So that we can recover lost sales, improve our conversion rates, and increase revenue by engaging customers with targeted follow-ups.

Solution Statement

With Sitecore Personalize and CDP, you can optimize the customer journey to recover lost sales and increase conversion rates; by tracking customer behavior, identifying cart abandonments in real time, and send personalized follow-up messages through email, SMS, or social media.